AssistRx
Specialty Pharmaceutical Industry • Prior Authorizations • HIPAA Consent • Specialty Patient Support Services • Health Care Technology
501 - 1000
Call Center Registered Nurse
6 days ago
🇺🇸 United States – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Call Center Representative
🗽 H1B Visa Sponsor
AssistRx
Specialty Pharmaceutical Industry • Prior Authorizations • HIPAA Consent • Specialty Patient Support Services • Health Care Technology
501 - 1000
Description
• The purpose of the Call Center Registered Nurse is to provide and document clinical call center services for patients. • The role will also provide education and support to patients related to the product and the self-injection technique for the product. • The Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. • Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label. • Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer • Receive inbound phone calls and make outbound phone calls to patients • Support patients through injection training and education by setting proper expectations of treatment • Provide education and training to healthcare providers if designated by the program • Document all inbound and outbound calls and other activities within the program database • Other tasks as necessary
Requirements
• Education required: Registered Nurse (BSN or RN); valid RN license in state of residence • Education preferred: BSN • Years of experience required: 2 years nursing experience combined with at least 3 years of other clinical experience. • Specific type of experience required: High level hemophilia disease and treatment or infusion/injection experience preferred • Experience and expertise in insurance • Computer literacy and good keyboard skills • Knowledge of Microsoft Word Products a plus • ECall center experience preferred
Benefits
• Competitive pay structure, • Matching 401(k) with immediate vesting, • Medical, dental, vision, life, & short-term disability insurance,
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