Regional Account Manager

2 days ago

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Assurant

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specialty insurance • extended service products and related services • renters insurance • lender-placed homeowners insurance • flood insurance

10,000+

💰 Post-IPO Debt on 2023-02

Description

• Responsible for driving performance for assigned programs for the assigned client through fostering and maintaining relationships with various levels of leadership. • Conduct program training at corporate, division, region, district level or site location. • Conduct train-the-trainer programs for client staff. • Circulate performance and compliance reports to ensure all related goals are being achieved. • Consult with client management to establish and ultimately execute plans for achieving or exceeding program goals. • Develop and enhance Assurant’s relationship with our client at management at various levels in the field to include, regional, district, and store level. • Communicate program results and plans for marketing efforts to client and Assurant management. • Summarize activities for ROI purposes and be able to track the performance related to those activities. • Serve as the primary contact between Assurant and client, as it relates to the assigned areas. • Assist in the execution of promotions and contests for associated programs. • Ensure travel budget adherence and control expenses. • Conduct competitive analysis regularly and prepare reports on the competitive environment, occasionally mystery shopping across related business segments. • Identify and assist in resolution of customer and client service quality process issues with the assigned Assurant Account Executive to ensure a positive root cause resolution.

Requirements

• Bachelor’s Degree or equivalent work experience. • 3 + years in Retail or other client-facing environment. • 5+ years of direct Retail experience or supporting Retail clients and/or 5+ years of Wireless experience preferred. • Strong communication skills, especially by telephone and e-mail. • Ability to engage leadership and communicate effectively, even under stress. • Proficient user of Microsoft Office programs. • Strong analytical skills—able to analyze program results, create a plan for improving sales results, and execute the plan. • Strong presentation and public-speaking skills. • Advanced knowledge of sales and training techniques; client service; account development; multimedia presentation; graphics; and marketing standards. • Ability to work in a fast-paced environment meeting tight deadlines while multitasking. • Ability to influence internal and external clients by positioning client specific value propositions as it relates to increasing sales or making program changes. • Works under minimal supervision. • Some latitude for unreviewed action. • Uses originality and evaluation in the accomplishment of assigned tasks. • Ability to travel up to 75%.