Atlassian
Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone.From space missions and motor racing to bugs in code and IT requests, no task is too large or too small with the right team, the right tools, and the right practices. Over 300,000 global companies and 80% of the Fortune 500 rely on Atlassian’s software, like Jira, Confluence, Loom, and Trello, to help their teams work better together and deliver quality results on time.With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software.We believe the power of teams has the potential to change the world—one that is more open, authentic, and inclusive.
b2b enterprise software • bug tracker • issue tracker • enterprise wiki • corporate wiki
10,000+ employees
💰 $3.2G Secondary Market on 2014-04
Enterprise Support Engineer
2 days ago
Atlassian
Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone.From space missions and motor racing to bugs in code and IT requests, no task is too large or too small with the right team, the right tools, and the right practices. Over 300,000 global companies and 80% of the Fortune 500 rely on Atlassian’s software, like Jira, Confluence, Loom, and Trello, to help their teams work better together and deliver quality results on time.With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software.We believe the power of teams has the potential to change the world—one that is more open, authentic, and inclusive.
b2b enterprise software • bug tracker • issue tracker • enterprise wiki • corporate wiki
10,000+ employees
💰 $3.2G Secondary Market on 2014-04
📋 Description
• The work we do in Customer Support Services (CSS) is a mixture of a customer focus, technical prowess, and deep listening. • Our goal is to create customers for life through honest conversations, openness, and responsive problem-solving. • We're often the first team a customer interacts with, so we look for solution focussed people with the drive to push the Atlassian experience forward, unleashing every customers' potential and help teams turn ideas into reality with our extraordinary collaboration tools. • Reporting to the Support Manager, you'll perform troubleshooting, debugging and root cause analysis for Atlassian’s Java-based web applications across operating systems, databases and networking technologies. • Take the lead in communicating and troubleshooting with customers through various channels to investigate their concerns, provide regular progress updates, share action plans and details on the resolution. • Execute with a solution-focussed mindset and technical expertise, collaborate to unblock and supplement knowledge gaps to move issues forward. • Bring new and improved support approaches to Atlassian and be recognised globally as a knowledge multiplier, uplifting our teams technical skill. • Be an advocate for customers by understanding their use cases and identifying trends to influence feature requests and bug fixes.
🎯 Requirements
• Typically 6 > 8+ years experience as an Application Support Engineer, Product Support Engineer, Systems Engineer or similar role working in highly technical customer-facing On-Premise environments • Intermediate to advanced level of knowledge across operating systems and technologies including Windows/Linux, JVM, SQL, TCP/IP, Proxies, LDAP, Active Directory and SSL/TLS • Demonstrated ability to exceed customer expectations displaying a high degree of empathy and curiosity whilst diagnosing complex technical issues effectively and efficiently • Motivation to enhance team collaboration and embrace group contribution with a passion for learning new technologies and how to utilise them in a customer-facing environment • Enthusiasm in leading continuous improvement initiatives that enhance team performance metrics, efficiencies, customer outcomes and capabilities
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