Manager - Development Support Engineering

March 14

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Cloobees

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Cloobees is a global leader in Salesforce implementation and digital transformation, specializing in complex multi-cloud Salesforce projects for enterprise clients. As a Salesforce SUMMIT level partner, Cloobees combines the speed and agility of a boutique firm with the experience of a global Big 4 consultancy. Recently acquired by Synechron, Cloobees now leverages this partnership to offer enhanced innovation and expertise in Salesforce solutions worldwide. With proven delivery methodologies and a network of highly qualified consultants, Cloobees addresses industry-specific challenges in communications, energy & utilities, and insurance sectors, supported by near-shore and off-shore delivery centers. Their expertise in Salesforce Industries (Vlocity) is central to their service offerings, ensuring quality, efficiency, and scalability for clients.

Salesforce • Salesforce Industries • Cloud • Vlocity • Communications

201 - 500 employees

🏢 Enterprise

🤝 B2B

☁️ SaaS

📋 Description

• CloudBees is the leading software delivery platform enabling enterprises to scale software delivery while ensuring security, compliance, and operational efficiency. • The Manager, Development Support Engineering plays a vital leadership role in ensuring the success of CloudBees customers by managing a team of highly skilled Development Support Engineers (DSEs). • This position is ideal for a proactive, customer-focused leader with strong technical expertise in DevOps technologies and a passion for building high-performing teams that deliver exceptional support. • You will oversee a team of individual contributors who serve as frontline technical experts for our customers, providing advanced troubleshooting, best practice guidance, and collaboration with engineering teams. • As a Manager, you’ll drive team efficiency, foster professional growth, and contribute to initiatives that improve customer satisfaction and loyalty.

🎯 Requirements

• 5+ years of experience in technical support, engineering, or a related role, with at least 3 years in a leadership or managerial position. • 3+ years of experience with Case Management systems like Zendesk, Salesforce, JSM, or equivalent. • Familiarity with tools like Jira, Google Workspace, Confluence, GitHub, PagerDuty, or equivalent. • Willing to participate in the on-call rotation within the Support organization. • Commitment to improving support processes and operational efficiencies. • Familiarity with DevOps tools and concepts, including Kubernetes, Docker, and CI/CD pipelines. • Strong problem-solving and communication skills, with fluency in English (written and verbal). • Solid background in Linux system administration and troubleshooting. • Background in Java development. • Familiarity with AI tools is a plus. • Experience with enterprise technologies such as LDAP, databases, and REST APIs. • Expertise in cloud platforms like AWS, GCP, or Azure. • Relevant certifications (e.g., Kubernetes, cloud platforms, DevOps tools). • Contributions to open-source projects or the Jenkins community. • Hands-on experience with Jenkins (administration, job development, troubleshooting builds).

🏖️ Benefits

• Generous PTO to recharge and spend time with loved ones. • A culture of inclusivity, innovation, and global diversity. • Opportunities to work with cutting-edge technologies and contribute to DevSecOps transformation. • Collaborative environment with ample opportunities for growth and skill development.