Account Manager

February 13

Apply Now

Receive Emails with Similar Jobs

Automatiq

WebsiteLinkedInAll Job Openings

Automatiq is a company that specializes in automation solutions for the ticket reselling industry. It offers a dynamic ticket pricing and distribution platform designed to maximize return on investment (ROI) and reduce overhead costs. Automatiq provides tools for fully managing ticket inventory, implementing seamless pricing strategies, and offering unique insights into market trends with its data analytics services. The company's platform allows ticket brokers to automate ticket lifecycle management, thereby enhancing operational efficiency and increasing sales. Automatiq is noted for its fully managed pricing services, real-time inventory distribution, and robust support for clients.

Market Automation • Data Analysis • Ticket Management • Pricing Technology • Ticket Distribution

51 - 200 employees

Founded 2022

🤝 B2B

📱 Media

☁️ SaaS

📋 Description

• The role of the Account Manager for Automatiq spans from assisting in the onboarding process to ensure it is seamless, attending to the customers support needs when using any of the products we offer, as well as proactively reaching out to verify that our customers are using our products in the best way possible for all of their processing and pricing needs. • As an Account Manager, you would be responsible for the beginning stages of training new users on software in conjunction with Onboarding & Activations Specialists. • You would perform follow up calls with new customers for a brief introduction of the software, provide troubleshooting assistance, track feature requests, and escalate issues to the appropriate departments. • You will also have opportunities to cross sell and up sell your current clients.

🎯 Requirements

• Excellent problem solving skills • Ability to take the initiative and make decisionsExcellent communication skills • Ability to multi-task and be flexible to accommodate the needs of the team • Excellent team player • Strong work ethicHigh level of organizational skills and attention to detail • Good follow through and troubleshooting skills • Able to work collaboratively with a team and independently without supervision • Comfortable with multiple systems including: Google Docs, Drive, Sheets, Excel, Jira, email, and various other dashboard and KPI tracking systems and customer support ticketing systems • Experience in the entertainment/ticketing industry • 2+ years in a business customer-facing role, preferably in account management

🏖️ Benefits

This role is also eligible for quarterly performance-based commissions. At Automatiq, we are committed to providing competitive pay and benefits. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.