Account Manager

March 7

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $55k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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AvantStay

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AvantStay is a technology-enabled, short-term rental hospitality brand that focuses on delivering unique experiences for group travel. They provide customized spaces and memorable moments, leveraging cutting-edge technology to streamline the booking and stay management processes, primarily targeting millennials and groups looking for quality and consistency in vacation rentals.

Hospitality • Technology • Operations • Brand • Real Estate

501 - 1000 employees

👥 B2C

🏠 Real Estate

💰 $500M Private Equity Round on 2022-02

📋 Description

• Who we are... • AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. • What we are looking for… • An Account Manager in Owner Relations to manage key property owner relationships, ensure owner satisfaction, and swiftly resolve challenges. The ideal candidate is an excellent communicator with strong interpersonal and critical-thinking skills, capable of fostering collaborative relationships in a fast-paced environment. • What you’ll do… • Develop and strengthen relationships with property owners through proactive communication, serving as the subject matter expert on their properties and markets. • Analyze and optimize property performance by evaluating financial metrics, comparing underwriting to actual results, and collaborating cross-functionally to drive improvements • Troubleshoot and resolve issues by working closely with internal teams and utilizing platforms such as Salesforce, Zendesk, and other proprietary booking management systems. • Identify and promote opportunities for additional services, including professional photography, interior design consultations, and marketing campaigns, to enhance property visibility and rental income. • Collaborate cross-functionally with Sales, Marketing, Real Estate, Onboarding, Revenue Management, and Operations teams to identify growth opportunities, support new property onboarding, and strengthen internal relationships - driving portfolio expansion and operational efficiency. • Meet and maintain AvantStay standards by achieving key performance metrics related to owner satisfaction and engagement. • Provide support for your team by assisting with escalated guest and homeowner concerns, responding to emails, calls, and tickets - especially during high-volume periods or when team members are out of office

🎯 Requirements

• 3+ years experience in account management, customer success and/or sales • 1-3 years experience in financial analysis, reporting, and decision-making related to financial impact • Prior experience in a client-facing role (required) • Industry experience in vacation rentals, real estate, and/or hospitality (preferred). • Strong negotiation and persuasion skills, with the ability to develop and execute strategies that minimize risk and drive financial performance. • Exceptional communication skills, both verbal and written, to foster relationships and enhance strategic service offerings. • Creative problem-solving abilities, with a knack for identifying innovative opportunities. • Excellent time management and organizational skills, with the ability to prioritize tasks and meet tight deadlines. • Experience leading cross-functional collaboration to drive high-impact projects. • Strong analytical skills, with the ability to interpret data and identify process improvement opportunities. • A proactive mindset, with the ability to take ownership in a fast-paced environment and tackle ambiguous challenges.

🏖️ Benefits

• Salary: $55,000 - $75,000 based on location & experience • Semi annual bonus • Employee stock option plan (ESOP) • Employer-sponsored healthcare plans (medical, dental, vision) • Generous time off, including unlimited PTO, volunteer & mental health days • Paid parental leave • Wellness & work from home reimbursements • Complimentary and discounted stays at AvantStay properties • Fully remote position - work from anywhere