Senior Account Manager

November 1

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Avex E-commerce

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Design • Development • Creative • Content • Ecommerce

11 - 50

Description

• About Avex: Avex is a rapidly growing eCommerce agency focusing on fashion and premium products. • Role & Responsibilities: Senior Account Manager responsible for client account management and satisfaction. • Primary Client Contact: Cultivates strong client relationships and advocates for client needs. • Onboarding & Strategic Guidance: Oversees client onboarding and ensures support for e-commerce goals. • Strategic Account Planning: Collaborates on evaluations and develops strategic plans for client success. • Performance Monitoring: Manages reporting dashboards and tracks key metrics for clients. • Renewal, Upsell, Cross-Sell & Referral Management: Manages contract renewals and identifies upselling opportunities. • Education: Implements best practices and stays updated with e-commerce trends. • Hiring: Responsible for interviewing and onboarding new Account Managers. • Mentorship: Provides mentorship and coordinates performance reviews for the team. • Department Optimization: Strategizes improvements for team processes and services.

Requirements

• You have 4+ years experience in Account Management • You're familiar with Shopify and Shopify Partners • You will travel for events and client meetings • You’re passionate about eCommerce, technology and/or design. • You hold yourself and others accountable. • You’re competitive and love winning as a team. • You have high standards and expect the same from your team. • You understand we're a growing company and everyone wears multiple hats. • You understand that there will be “easy weeks” but also “busy weeks” where we need to help each other out. • You can work autonomously without being micromanaged.

Benefits

• We offer unlimited PTO • We offer remote or flexible working • We value work-life balance • We reward people based on their accomplishments and contributions • We strive to make a difference in our clients' businesses • We take burnout seriously and do our best to monitor it • We treat people like adults, as long as they treat others with the same respect • We have extremely high standards • We're highly competitive in the industry and we love winning as a team • We prioritize people over profits • We donate a percentage of revenue to No Kid Hungry • 401K with company matching • Remote (Optional / Hybrid) • Untracked PTO and sick days • Paid holidays • Monthly WiFi & Wellness stipends • Yearly Training & Office Equipment stipends • Aetna Healthcare, Dental, Vision