Senior Customer Success Manager

March 12

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Axuall

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Axuall is a workforce intelligence company that leverages real-time clinician data to enhance healthcare operations. Developed with input from leading healthcare systems, the Axuall platform enables healthcare providers to optimize their workforce by analyzing, recruiting, onboarding, and engaging clinicians more effectively. By reducing clinician paperwork, turnaround times, and overall inefficiencies, Axuall aims to meet patient demand, improve economic efficiencies, and reduce provider burnout. By empowering healthcare executives with critical data insights, Axuall supports better decision-making and operational excellence in healthcare organizations.

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $10.4M Series A on 2021-06

📋 Description

• Axuall is a workforce intelligence company revolutionizing the healthcare industry. • The Customer Success Manager owns client engagements and is responsible for growth and retention. • The CSM role also has an additional incentive compensation plan that rewards client growth and advocacy. • Build, maintain, and develop new business opportunities by upselling and aligning Axuall to organizational strategic priorities. • Create demand by uncovering business problems and matching them to our additional product offerings. • Partner with internal resources to grow adoption of Axuall’s SaaS products by increasing revenue over time. • Demonstrated capacity to learn relevant workforce intelligence and analytics quickly. • Work cross-functionally (e.g., Implementation, Product, Sales) to ensure we meet/exceed goals related to customer retention. • Build and maintain effective relationships that create a high level of trust with account stakeholders. • Provide consistent feedback to the Engineering and Product teams to assist in successfully launching new product features. • Develop in-depth knowledge of customer needs, trends, and competitive landscape. • Effectively align Axuall products according to customer objectives.

🎯 Requirements

• 5+ years of Account Management in a SaaS based product environment (within the Healthcare vertical preferred) • Excellent client service skills and ability to connect with healthcare professionals across a variety of roles (physicians, administrative care team members, executive leads, etc.) • Strong administrative skills and sophistication to manage business processes in complex environments • Highly organized and systematic with superb attention to detail • Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change • Strong experience in identifying growth opportunities and expanding revenue through existing business • Can quantitatively articulate actions in response to analytical work to goals, plans, and trends • Strong understanding of the client ecosystem and the decision-making processes therein • Experience in product engagement and feature utilization with the ability to up-sell the product for the sustainable evolution of accounts • Excellent written and verbal communication skills with the ability to educate, influence, negotiate, and make formal presentations with prospective or existing clients

🏖️ Benefits

• Comprehensive Health Insurance • 401(k) with Employer Match • Wellness Stipend • Professional Development Reimbursement • Work From Home Stipend • Remote Work Flexibility • Flexible (Unlimited) PTO • Paid parental leave