Operations Analyst

March 18

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The Baldwin Group

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The Baldwin Group is a comprehensive risk management, insurance, employee benefits, and wealth management advisory company. It offers tailored solutions for businesses and individuals, addressing specific needs through personalized strategies. The firm specializes in areas like business insurance, personal insurance, employee benefits, and private client services. The Baldwin Group also provides consultancy in areas such as pharmacy benefit consulting, population health management, and retirement consulting. As a partner, the company prioritizes collaboration and open communication to adapt to the evolving needs of its clients.

Commercial Risk Management • Private Risk Management • Personal Insurance • Employee Benefits • Asset and Income Protection

1001 - 5000 employees

Founded 2011

💸 Finance

🤝 B2B

📋 Description

• The Operations Analyst will play a crucial role in enabling operational performance and strategic development of the claims department. • This individual will assist with new process implementations, system and technology updates, and contribute to creating a seamless experience for our claims adjusters and our customers. • The Operations Analyst will be responsible for running data and queries to help identify trends, volume, gaps, and providing insights that support projections and the overall health of the department. • Collect, organize, and analyze data from various sources to understand claims volume and trends. • Provide actionable insights to support decision-making and strategy development. • Assist in the implementation of new processes and system updates to enhance efficiency and effectiveness within the claims department. • Generate and maintain reports on key metrics, including claims volume, adjuster performance, and customer satisfaction. • Present findings to management and other stakeholders. • Manage and track progress of ongoing projects, ensuring timely completion and alignment with departmental goals. • Work closely with adjusters, technology, and other departments to ensure seamless operations and effective communication. • Identify and resolve issues related to claims processing, system functionality, and data discrepancies. • Help monitor goals for the claims department, ensuring alignment with overall company objectives. • Perform additional tasks as needed to support the claims operations team.

🎯 Requirements

• Bachelor's degree in Business Administration, Operations Management, Data Analytics, or related field. • Minimum of 3 years of experience in operations, data analysis, or a related role within the insurance industry. • Claims experience or knowledge is preferred but not required. • Strong analytical skills with the ability to interpret complex data sets. • Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau). • Excellent communication and presentation skills. • Ability to manage multiple projects and prioritize tasks effectively. • Detail-oriented with strong problem-solving abilities. • Experience with claims processing and claim systems is highly desirable.