IT Operations Manager

March 18

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

💵 $60.3k - $132.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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CVS Health

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CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

Retail • Pharmacy Benefits Management • Health Insurance • Health Care • Pharmacy

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

📋 Description

• Position focuses on governance, tracking, driving, and reporting for the PC Client Currency Program • Responsible for identifying areas in the Program that would benefit from process improvements • Ensuring OKRs and KPIs for the Program are achieved • Delivery of goals, OKRs and KPIs on-time and on-budget • Hub for communications across all levels of the Enterprise

🎯 Requirements

• 5+ years’ experience in IT project/program management • 3+ years’ experience in OS upgrade, o365 implementation, application compatibility or hardware refresh initiatives • 3+ years’ experience facilitating meetings and actioning or tracking all follow ups • 3+ years’ experience with project planning and implementation • 5+ years of experience with OKR metric success in implementing Windows upgrades, macOS upgrades, O365 upgrades or PC Refresh initiatives • 5+ years of experience with identifying risk, issue, and dependency management • 5+ years of experience utilizing Power BI for reporting and the MS Suite of Office Products, especially Excel • Able to work in a metrics driven environment • Good business acumen and professional communication skill • Ability to identify areas of improvement in a mature operation and create workstreams that drive the improvement to production • Candidate needs to be able to prepare reporting and present to executive level leadership and in large-scale Town Hall style • Extremely skilled communicator with the ability to translate technical language into understandable goals and reports • Candidate must be skilled at communicating with stakeholders and team members outside of the meeting confines • Ability to guide collaborative efforts between cross functional teams • Problem solving skills needed daily • Understanding when to escalate blockers, dependencies, and issues • Superior tracking and analytical skills necessary • Military Experience

🏖️ Benefits

• Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings • Tobacco cessation and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access • Many other benefits depending on eligibility