Client Success Manager - Enterprise

November 27

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Bazaarvoice

WebsiteLinkedInAll Job Openings

eCommerce • Retail • user-generated content • Brands • Shopper Advertising

1001 - 5000

💰 $6.7M Post-IPO Equity on 2012-11

Description

• The Client Success Manager (Senior CSM – Enterprise) is a critical, client-facing role responsible for the care of a named portfolio of accounts. • Using a variety of treatment models, a CSM will drive adoption, increase satisfaction, mitigate risk, and identify opportunities for expansion. • A CSM will use strategic recommendations to drive value in our partnership and help our clients achieve their desired business outcomes. • This role is vital in ensuring we forge ongoing and strategic relationships with our clients. • You will work across all of our commerce solutions with some of the world’s leading brands and retailers in a fast-paced, high-growth environment. • **Austin based candidates preferred but remote US based candidates will be considered

Requirements

• 5+ years in an entry level account management or client-facing role • Skillful in time management, organizational systems, and prioritization • Skillful at presenting to executive and senior stakeholders • Sufficient in meeting deadlines and expectations with minimal supervision • Intermediate experience with Microsoft Office and Google suites • Confident and solid written and verbal communication • Comfortable communicating across multiple methods with both known and unknown points of contact • Curious mindset and strong desire to learn