Senior Account Manager

February 14

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🌾 Iowa – Remote

Although this job is listed in Iowa, this company may be open to hiring remote in other states.

+2 more states

🐊 Florida – Remote 🌾 Iowa – Remote 🌲 North Carolina – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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Brown & Brown Insurance

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Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing innovative insurance solutions and risk management services to protect the personal and business assets of its clients. Established in 1939 and publicly traded since 1993, Brown & Brown has grown through a disciplined strategy of acquiring culturally and financially suitable companies. With a strong emphasis on diversity, inclusion, and belonging, the company fosters a unique culture that rewards self-starters and focuses on delivering exceptional service through its 500+ locations worldwide.

Property & Casualty Insurance • Employee Benefits • Personal Lines

10,000+ employees

Founded 1939

🏢 Enterprise

📋 Description

• The Senior Account Manager supports Account Executives on an assigned book of business to execute strategy deliverables for the client, while working collaboratively with the Account Management Team and when necessary, assigning specific tasks to Account Managers. • The incumbent is responsible for monitoring all tasks and deliverables, fielding client inquiries and maintaining project plans. • The Senior Account Manager is the primary contact for our clients in managing day-to-day issue resolution. • Establish strong relationships with clients and insurance carriers. • Acts as the primary contact for clients regarding all aspects of their employee benefits insurance plans. • Marshal the appropriate resources to resolve client issues. • Attend client meetings and serve as an additional source of consultation for the client. • Owns the development of Requests for Proposal (RFP) and Requests for Information (RFI), including coordination of insurance carrier proposals, preparation of Executive Summaries, timeline monitoring and participation in the implementation process. • Oversee the maintenance of current and historical plan designs, process maps, rates, plan documents and other pertinent client information in Pacific Resources’ client database to maintain the integrity and accuracy of the system. • Perform certificate and contract reviews and plan design analyses. • Attend and participate in claim audits. • Identify, assess, resolve, and/or escalate issues, concerns or challenges as needed.

🎯 Requirements

• Bachelor’s degree required. • Minimum 7 years experience in a similar role at a comparable level in Group Insurance. • High level of knowledge about the benefits we service including short-term disability long-term disability, leave programs, life insurance, AD&D, voluntary benefits, dental, and vision. • High level of technical knowledge in all components of contracts, plan design, claim processes, and vendor capabilities. • Excellent interpersonal, verbal/written communication, and presentation skills are required. • Proficiency in Microsoft Office applications required. • Self-directed with a positive drive and approach, including the ability to work both independently and collaboratively in a virtual working environment. • Must be detail-oriented, and have highly developed organizational skills including the ability to prioritize, handle multiple projects simultaneously, and manage strict deadline and turnaround time requirements. • Ability to establish credibility at all levels of the organization and with clients through confident communications and actions based on integrity. • Must be actively licensed (Life, Accident, and Health License) or willing to obtain a license in the state of residence within the first 6 months of employment. • Preferred: Experience with Salesforce.

🏖️ Benefits

• Medical/Rx • Dental • Vision • Life Insurance • Disability Insurance • ESPP • 401k • Student Loan Assistance • Tuition Reimbursement • Free Mental Health & Enhanced Advocacy Services • Paid Time Off • Holidays • Preferred Partner Discounts and more.