Director, Retail Remote Solutions

September 16

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BECU

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Consumer Banking • Consumer Lending • Business Services • Financial Education and Literacy • Auto Loans

1001 - 5000

Description

• Drive BECU’s innovation in Lending Solutions and Video Banking teams. • Propel these teams to new heights, optimizing performance and guiding growth. • Foster strong partnerships with Retail Operations leaders for seamless collaboration. • Ensure operational excellence and financial stewardship with a high-performing team. • Create a compelling business strategy for Lending Solutions and Video Banking.

Requirements

• Bachelor’s degree in business administration or equivalent experience required. • Minimum of seven years of experience in a people leader role required. • Minimum of eight years of financial industry and/or lending team management experience with progressive increased scope of responsibility required. • Advanced degree preferred. • Minimum of three years of experience leading remote/video banking teams preferred. • Strong organizational, time management, problem-solving skills, customer service, communication, and presentation skills. • Excellent financial acumen, analytical, and planning skills (both short- and long-term). • Demonstrated experience in building and coaching a team to high performance levels using positive reinforcement, while providing clear feedback and follow-through. • Thorough knowledge of BECU products and services, policies and procedures, remote delivery channels, and member service functions. • Ability to advance the technical aspects of emerging technology. • Strong leadership and negotiation skills, with the ability to drive consensus. • Experience in change management, project management, and strategic planning. • Ability to assess and implement organizational changes.

Benefits

• Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. • Employees have access to disability and AD&D insurance. • We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. • Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. • Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year.