Senior Customer Retention Executive

13 hours ago

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BeyondTrust

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Privileged Access Management • Vulnerability Management • Privileged Account Management • Session Monitoring • Privileged Password Mgt

1001 - 5000

💰 Private Equity Round on 2021-05

Description

• BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio. • Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. • The Sr Customer Retention Executive (CRE3) works collaboratively to grow and expand BeyondTrust’s customer base primarily in working with perpetual customers to drive renewal retention, expansion, and deployment migration. • The Sr Customer Retention Executive communicates directly with external contacts including but not limited to customers, partners, and distributors as well as with internal departments across the Go to Market team and other cross-functional groups to effectively maintain and improve upon the processes and procedures in place to maximize customer revenue retention through renewal bookings and improve customer satisfaction and experience, with a specialized focus on SaaS upgrades. • The Sr Customer Retention Executive has an exemplary track record in successfully managing customer relationships as well as tracking towards set renewal and expansion KPIs.

Requirements

• Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience • Excellent written and verbal communication skills with an ability to communicate cross-functionally across the organization as well as externally with customers • Strong organization skills and ability to multi-task, self-start, and self-direct work in an independent and fast-paced environment • Ability to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships • Knowledge of automation, analytics, and general office technology including operations, development, and general office administration • Proven analytical and problem-resolution skills • Flexibility and ability to prioritize in meeting multiple goals • Adhere to internal controls, best practices, and efficiencies • Proficient with Microsoft Office and Salesforce • Ability to work outside of normal office hours during peak times