Technical Support Specialist

10 hours ago

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+9 more states

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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Bluefin Payment Systems

WebsiteLinkedInAll Job Openings

Payment Processing Gateway • PCI Compliance • End to End Security • Point to Point Encryption • Point of Sale Security

51 - 200 employees

💳 Fintech

🔐 Security

💰 $25M Venture Round on 2020-10

Description

• At Bluefin, we thrive in a dynamic and fast-paced environment where innovation and leadership are at the forefront of everything we do. • Join us in revolutionizing data security within the integrated payments industry, as we protect over 35,000 companies across 59 countries with our cutting-edge encryption and tokenization technologies. • Our collaborative culture empowers you to take initiative and make impactful contributions, while our commitment to professional growth ensures you have the tools and opportunities to excel. • Embrace the challenge of working in a vibrant atmosphere that values agility and leadership, and be part of our mission to create secure, frictionless experiences for businesses and their customers. • If you’re ready to drive change and make a difference, we invite you to embark on this exciting journey with us! • We are seeking a Technical Support Specialist to work directly with clients in setting up and troubleshooting POS terminals and integrated POI solutions, e-commerce gateways, mobile payments and P2PE security solutions. • The right candidate is technically savvy, customer-focused, and possesses exceptional interpersonal skills to support our customers with expertise, precision, and empathy. • This role is not available to applicants residing in California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, or Washington.

Requirements

• High school diploma; college degree in technical field highly preferred • Preferred of one (1) year of technical support experience with basic HTML, JSON, XML knowledge • Point-of-sale (POS) payment gateway, terminal and register systems is highly desirable • Basic knowledge of networks, the ability to read network diagrams, and network troubleshooting techniques such as ping, tracert, ipconfig, etc. • Must be a self-starter with the ability to learn new applications and systems quickly • Must be able to multi-task, work in a fast paced, turn-key environment, and be willing to work overtime as requested by manager (on-call is required for this position) • Knowledge of data encryption protocols preferred • Excellent and adaptable communication skills (both written and verbal), along with excellent interpersonal skills working directly with customers and internal colleagues • Must be a team player, results-driven, and a data-gathering problem solver • Must be proficient in Microsoft Office with ability to learn and use Salesforce CRM system

Benefits

• None