Customer Support Representative
November 29
🇺🇸 United States – Remote
💵 $15 / hour
⏱ Part Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Description
• Live Customer Support for contest entrants via email and live chat feature - Zendesk and Intercom • Handling support requests and escalating them to the appropriate parties • Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution • Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users • Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more
Requirements
• 2+ years experience in a customer support or operations role (sports, tech, start-up a plus) • Knowledge of and enthusiasm for sports, sports gaming, and technology is a must • Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred • Experience working with Customer Support tools like Zendesk and Intercom • Outstanding written communicator • Collaborative, team-oriented mindset • Strong internet connection and reliability
Benefits
• Positions are fully remote • Quarterly contests and giveaways featuring prizes and swag boxes • A $300 home office reimbursement • Parental support (paid leave, childcare, and adoption benefits) • Health, Dental, Vision+ • 401K Match & FSA • A great culture that includes support for learning and development
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