Customer Support Specialist - Part Time

2 days ago

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Propelus

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HealthTech • GovTech • Continuing Education

201 - 500

Description

• Propelus delivers trusted and accurate healthcare compliance solutions. • Remote, part-time 1099 contract Customer Support Specialist position. • Assisting licensed professionals to track their continuing education needed for license renewal. • Shifts available 8am-8pm Eastern Time from Monday-Friday. • Must provide your own computer, headset, and reliable high-speed internet.

Requirements

• Has 2+ years of previous contact center experience with a track record of success handling live chats, email, and phone support. • Fluency in English is mandatory for effective communication, both written and verbal, with Spanish-speaking skills preferred. • Writes in a clear and concise manner. • Enjoys teaching others and explaining technical concepts. • Has patience to listen and understand what customers are trying to accomplish. • Knows how to communicate in a friendly, professional manner. • Is a continuous learner, proactively pursues growth and learning. • Pays high attention to detail. • Has functional knowledge of computers and can perform basic troubleshooting. • Holds an Associate degree or higher (preferred). • Has ongoing access to a quiet workspace to conduct professional business.

Benefits

• Awarded one of BuiltIn's 2023 Best Place to Work and 7 years running by Outside Magazine! • Professional development allowance to help you grow in the ways that mean the most to you. • Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent. • 401K with company matching, as well as financial planning education and resources. • Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage for themselves and dependents. • Wellness benefits - we’ll help you pay for fitness endeavors and organic produce delivery services.