Customer Support Specialist - Part time

November 28

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Truework

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💳 Fintech

🏢 Enterprise

☁️ SaaS

Description

• Truework is on a mission to create trust in every financial transaction. • Looking for part-time Customer Support Specialist to deliver verification products. • Communicate directly with customers for a seamless verification process. • Deliver efficient and thoughtful solutions through active listening and analysis. • Role requires clear communication, multitasking, and detailed technical ability. • Responsibilities include resolving high volume of inbound tickets and troubleshooting issues. • Conduct customer outreach to minimize recurring issues and improve satisfaction. • Adhere to procedures ensuring exceptional service and compliance.

Requirements

• At least 2 years of technical support experience in a high-volume environment. • Commitment to delivering world-class customer experience with professionalism and empathy. • Excellent self-management, meeting deadlines and producing high-quality work. • Ability to navigate systems using simple instructions. • High standards of organization, efficiency, and attention to detail. • Resilience and composure under pressure. • Excellent verbal and written communication. • Highly disciplined, adept at managing multiple tasks. • Enjoy following structured processes and identifying opportunities for improvement. • Adaptability to change with a strong work ethic. • Prioritize security in personal and professional lives.