Customer Account Manager

November 8, 2024

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brightwheel

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brightwheel is a comprehensive childcare management software offering solutions for preschools, child care centers, and parents. It streamlines administrative tasks such as billing, payroll, communication, and curriculum planning through its user-friendly app. Brightwheel helps educators and families connect more effectively and is designed to save time on routine tasks, enhancing operational efficiency in childcare settings.

Daycare • preschool • Mobile & Web Tool • Child Care • Education

201 - 500 employees

Founded 2014

📚 Education

☁️ SaaS

💰 $55M Series C on 2021-02

📋 Description

• Our Mission and Opportunity • Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. • Brightwheel’s vision is to enable high quality early education for every child—by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. • Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families. • Our Team • We are a fully remote team with employees across every time zone in the US. • Our team is passionate, talented, and customer-focused. • We believe that everyone—from our employees to the students, teachers, and administrators we serve—should be given the opportunity to learn and thrive, whatever their background may be. • We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.

🎯 Requirements

• Proven track record of hitting/exceeding challenging goals • Strong work ethic and determination to succeed • Highly coachable and enjoys team collaboration • Naturally curious and resourceful • Experience in sales, account management or customer success, responsible for retaining customers • Comfort with a high volume/velocity approach (e.g., 60-70 calls/day) • Exceptional skills identifying customer challenges/solutions and overcoming objections through tenacity, patience and endless empathy for our customers • Excellent communication, organizational, time-management, and prioritization skills • High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time • Preferred: Salesforce, basic excel/sheets, startup environment, early education, fully Bilingual in Spanish

🏖️ Benefits

• Premium medical, dental, and vision benefits • Generous paid parental leave • Flexible paid time off policy • Monthly wellness and productivity stipend • Learning & Development stipend