Customer Success Trainer

October 3

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brightwheel

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Daycare • preschool • Mobile & Web Tool • Child Care • Education

201 - 500

💰 $55M Series C on 2021-02

Description

• Brightwheel is seeking a trainer for our customer-facing teams. • You will help new team members ramp over their first 30 days by fully owning their ramp plan. • Collaborate with stakeholders to identify additional training needs through 90 days. • Organize and run training sessions in one-on-one or group settings. • Ensure new team members begin to contribute to team goals by the time they’ve completed the 30-day ramp plan.

Requirements

• 3+ years in a customer-facing role (ideally in onboarding, customer success and/or account management) • Demonstrated ability and passion for coaching and teaching in a remote environment • Strong ability to Take Ownership and Make It Happen • Exceptional prioritization skills • Ability to achieve ambitious goals with limited resources and tight timelines • Fast learner - able to learn new features quickly on your own • Comfort with ambiguity in a fast-paced startup environment

Benefits

• Premium medical, dental, and vision benefits • Generous paid parental leave • A flexible paid time off policy • A monthly wellness and productivity stipend • A Learning & Development stipend