Customer Service Specialist
Yesterday
Description
• Who We Are: At Brooks, we believe movement is the key to feeling more alive • Our brand values help bond us together and drive our success • Your Job: As a Retail Runner Experience Specialist, provide industry-leading customer service to retail partners and sales representatives
Requirements
• Associate degree or equivalent combination of experience preferred • 1+ years customer service experience required, 2+ preferred • Knowledge of athletic footwear, athletic apparel, and sports bras preferred • Strong interpersonal skills • Computer proficiency: Word, Excel, Outlook, and Zendesk or other similar CRM • Accuracy in typing, spelling, and grammar • Proven ability to work effectively independently and with a team • Ability to work in a fast-paced environment while maintaining a positive attitude • Excellent verbal and written communication skills • Excellent interpersonal skills • Keen attention to detail • Ability to anticipate how a decision can affect others • Demonstration of innovation and initiative
Benefits
• Benefits including medical, dental, vision, life and AD&D insurance • Disability insurance • HSA and employer contribution • FSA • Family & fertility assistance • 401K Savings Plan and match • Employee assistance program • Transportation assistance • Paid Time Off including three to five weeks of paid time off, eleven paid holidays, paid sick and parental leave • Annual bonus based on company performance • Product discounts • Employee recognition • Fitness discounts • Volunteer and donation benefits
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