Technical Support Integrations Specialist

2 days ago

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Cambium Learning Group

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at-risk and special student populations • reading intervention • math intervention • summer intervention • English language learners

501 - 1000

Description

• Provides customer technical integrations support and service for all ExploreLearning products • Delivers on-going higher-level customer and technical integrations support • Collaborate with internal stakeholders to identify bugs and system issues • Tracks, documents and reports customer issues and resolution activities • Maintains a working knowledge of ExploreLearning products and associated platforms and integrations system requirements • Supports special projects and other duties as assigned by the Technical Support Manager and Team Lead

Requirements

• Associate or Bachelor’s degree that included technical courses of study, preferred • 1+ years of experience with web application support in a technical helpdesk or customer support environment • Excellent problem-solving, analytical and technical skills • Excellent written, oral communication and listening skills • Proven working knowledge of Microsoft Office Suite, the Internet, and common web-based browsers and applications, including both desktop/laptop and tablet-based systems; and ability to quickly learn, master and describe new technology • Ability to work well within a team and with a variety of individuals • Exceptional organizational and time management skills, with attention to accuracy and detail • Ability to make autonomous decisions and proactively problem solve • Familiar with standard concepts, practices and procedures within software industry • Knowledge of computer networking technologies, including proxy systems • Knowledge of SalesForce • Knowledge of JIRA or like program (Unfuddle) • Written and/or conversational ability in Spanish and/or French

Benefits

• Competitive salaries • Generous benefits