Senior Director - Customer Success

November 27

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Captiv8

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SaaS • Social Media • Marketing • Influencer Marketing • Advertising

51 - 200 employees

☁️ SaaS

Description

• Lead and scale global Customer Success organization. • Ensure customers achieve maximum value from the Captiv8 platform. • Drive retention, expansion, and customer advocacy. • Build long-term relationships with enterprise and mid-market clients. • Foster a customer-centric culture and drive measurable outcomes.

Requirements

• 10+ years of experience in Customer Success or Account Management roles, with at least 5 years in leadership positions. • Proven track record of managing customer success organizations at a SaaS or Martech company. • Strong understanding of SaaS metrics, including NRR, churn, and LTV. • Exceptional leadership and people management skills, with experience scaling global teams. • Adept at navigating complex, enterprise-level customer relationships. • Strong analytical and problem-solving skills; ability to translate data into actionable insights. • Excellent communication and presentation skills, with a focus on executive-level engagement.

Benefits

• Remote 1st Company! • Competitive compensation & 401k program to plan for your future • Robust medical, dental, vision, and disability coverage • The coolest tech equipment and gadgets you need to be successful • All-encompassing parental leave program - family-first company! • Monthly Wellness and WFH stipends • Generous Employee Referral Program to hire more rock stars like YOU! • Birthday and Work Anniversary Surprise Boxes