Senior Customer Success Manager - Enterprise

November 27

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Highspot

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Sales Enablement • Sales Engagement • Sales Playbooks • Sales Enablement Analytics • Buyer Engagement

501 - 1000

Description

• About Highspot • Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. • On a mission to transform the way millions of people work with sales enablement. • We are looking for an experienced Customer Success Manager to join our Post-Sales team. • Customer Success Managers (CSMs) play a crucial role in ensuring Highspot's customers' satisfaction, retention, and ongoing success. • Their primary focus is to build strong relationships with customers, understand their needs, and help them derive maximum value from the products or services offered by the company. • Success is denominated in the form of the sellers, BTL, OT, and ATL satisfaction and assessment of Highspot value that generates customer revenue retention and the potential for expansion within the customer account hierarchy. • The CSM is expected to understand customers' needs and strategically expand engagement with Highspot. • They are tasked with driving product adoption, ensuring customer satisfaction, and fostering advocacy across various organizational levels and functions, including Sales, Marketing, IT, and Finance. • You will have the opportunity to help some of the world’s most influential companies solve their toughest problems.

Requirements

• Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value • 2+ years owning complex enterprises and 5+ years in a customer facing role • Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally • Strong collaboration skills to influence and gain alignment across internal and external stakeholders • Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers • Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions. • Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product. • Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions. • Loves to learn about sophisticated technical products and to understand the intricacies of how they work. • A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit. • You have skills for digesting and effectively communicating technical concepts across audiences of varying technical abilities. You’re resourceful - you might not have all the answers, but you know how to find them. • You have a strong background in project management, organizing complex customer engagements across multiple stakeholder groups.

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits • Health Savings Account (HSA) with employer contribution • 401(k) Matching with immediate vesting on employer match • Flexible PTO • 8 paid holidays and 5 paid days for Annual Holiday Week • Quarterly Recharge Fridays (paid days off for mental health recharge) • 18 weeks paid parental leave • Access to Coaches and Therapists through Modern Health • 2 volunteer days per year • Commuting benefits