Remote Inbound Customer Service Representative

3 days ago

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CCC Intelligent Solutions

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Enterprise SaaS • Analytics • Software • P&C Insurance • Autos

1001 - 5000

Description

• This is a remote opportunity! • Our Remote Inbound Customer Service Representative answers inbound calls from medical providers, patients and billing services to assist in explaining services and claims information. • Full-time hours are available between the hours of 7:00 am – 7:00 pm Central Time Zone, Monday through Friday. • Starting wage is $18.00 per hour, with the ability to earn more! • Hit your monthly incentive goal! Earn up to $200 extra per month and up to 4 hours of extra Paid Time Off! • Clear career path with promotional opportunities with pay increases available within 1 year dependent upon performance. • Company culture that rewards employees for putting in the extra effort! • Extra prizes and gifts are given away throughout the year! • Annual company bonus of up to 7% based on performance

Requirements

• Must be able to train and work in a remote environment • No prior medical insurance experience is required, as we will train individuals that are willing to continue to learn and be developed • High school diploma or equivalent • 1-2 years prior customer service experience required • Excellent verbal and written communication skills • Attention to detail • Ability to multi-task with customer interactions and various applications • Possess a positive attitude and desire to provide outstanding customer service • Ability to learn basic medical terminology • Weekday schedule flexibility • Career oriented • Strong technical aptitude • Ability to work independently • Quiet and professional work environment free of distractions • High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)

Benefits

• 401K Match • Paid time off • Annual Incentive Plan • Performance Bonus • Comprehensive health insurance • Adoption Assistance • Tuition Reimbursement • Wellness Programs • Stock Purchase Plan options • Employee Resource Groups