Senior Client Success Specialist - Azure

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CDW

WebsiteLinkedInAll Job Openings

Security • Cybersecurity • Health Tech • Retail Tech • Small Business Tech

10,000+ employees

Founded 1984

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

💰 Post-IPO Equity on 2015-07

Description

• The Senior Client Success Specialist’s (Sr. CSS) primary responsibility is to be a key advocate and partner to our clients and ensure they achieve their strategic business outcomes and maximum value from their investment with CDW Managed Cloud Services. • The Sr. CSS will drive client satisfaction, adoption, retention, renewals and expansion through effective relationship management and the delivery of exceptional client services. • This role is the main point of contact for Managed Cloud Services clients, building strong and trusted relationships to understand their needs and proactively address any issues and concerns. • The Sr. CSS is knowledgeable in their client’s business model, goals, projects, timelines, and more while being knowledgeable in CDW’s technology solutions. • The Sr. CSS will act as a liaison between the client and CDW teams, streamlining partnerships, reducing complexity, and simplifying processes with product development, engineering, professional services, governance, sales/presales, and others.

Requirements

• Bachelor's Degree in IT, Business, Sales, Communication, or Marketing, or equivalent experience. • 5+ years of experience in IT, relationship management, project management, or account management with a track record of client advocacy and engagement. • Prior experience in client success or equivalent history of driving client satisfaction, adoption, expansion, retention, and renewals. • Exceptional verbal, written, social, presentation, and interpersonal skills • Strong teammate and leader with the ability to work independently as a self-starter • Strong understanding of IT services sales cycle and go-to-market mechanisms • Demonstrable experience in training and mentoring others • High degree of organization with solid attention to detail • Proven ability to create and maintain positive working relationships • General knowledge of applications management processes and methodologies • Strong analytical skills with a proactive approach to problem-solving • Continuous learning mindset with adaptability to market and industry changes • Proactive and self-motivated with a results-oriented mindset • Strong understanding of financial acumen • Willingness to travel up to 10% or as needed to CDW locations or client sites.

Benefits

• Annual bonus target of 10% subject to terms and conditions of plan • Benefits overview: https://cdw.benefit-info.com/