Bilingual Customer Service Advocate

2 days ago

🇺🇸 United States – Remote

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $15 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Centene Corporation

WebsiteLinkedInAll Job Openings

Contracting • Network Development • Managed Care

10,000+ employees

Founded 1984

⚕️ Healthcare Insurance

🤝 Non-profit

🌍 Social Impact

Description

• Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. • Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints. • Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner. • Mitigates and prevents complaints from being escalated to resolve in initial contact. • Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution. • Maintains performance and quality standards based on established contact center metrics. • Provides customer service in a high pace contact center environment over the phone, via live chats and emails. • Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications. • Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance. • Performs other duties as assigned. • Complies with all policies and standards.

Requirements

• Requires a High School diploma or GED. • Entry-level position typically requiring little or no previous experience. • Experience interacting and multitasking using multiple systems and programs simultaneously preferred.

Benefits

• competitive pay • health insurance • 401K and stock purchase plans • tuition reimbursement • paid time off plus holidays • flexible approach to work with remote, hybrid, field or office work schedules