Staff VP - Quality Member Orchestration

3 days ago

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Centene Corporation

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Contracting • Network Development • Managed Care

10,000+

Description

• Lead member experience across Quality by setting the vision to address customer needs. • Oversee governance, technology that enables effective processes. • Develop the strategy for the Quality member journey orchestration and personalization. • Direct the work of member orchestration, outreach, and analytics team to develop a centralized process. • Ensure standardization of member outreach communications and improve member experience and engagement. • Establish communication plan to stakeholders to report member outreach initiatives and performance. • Oversee strategy, performance, vendor management and internal strategic partnerships supporting member experience.

Requirements

• Bachelor’s degree in Business Administration or Healthcare Administration or related field. • Master’s degree preferred. • 8+ years of experience in healthcare, managed care, quality or consumer outreach required. • 3+ years of supervisory/management experience required. • Work Experience defining and implementing an omni-channel experience strategies integrating customer touchpoints. • Strong understanding of omni-channel strategy and execution across digital, mobile, live outreach and traditional mediums. • Experience creating alignment with enterprise leaders and teams including IT, Digital, Marketing, Analytics, Product teams. • Strong expertise in using data to drive insights, actions, personalization and KPIs. • Familiarity with CRM systems such as Salesforce and CDP (Customer data management platforms). • Technical understanding of APIs, data integration and cloud based platforms. • Work experience in health insurance/health care, Medicare Stars, strongly preferred. • Experience in retail, e-commerce, consumer health or similar industries.

Benefits

• competitive pay • health insurance • 401K and stock purchase plans • tuition reimbursement • paid time off plus holidays • flexible approach to work with remote, hybrid, field or office work schedules