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Client Support Specialist
July 4
Description
• Respond to client inquiries via phone, email, and live chat in a timely and professional manner. • Work a queue of client support tickets via Salesforce • Partner directly with Client Success, Operations, Product and Engineering to resolve client issues and escalations • Manage and support client expectations through the assigned Customer Success Manager • Provide detailed and accurate information about our products and services. • Troubleshoot and resolve client issues, escalating to higher-level support when necessary. • Maintain detailed and accurate records of client interactions and integrations. • Proactively identify potential issues and provide solutions to improve client satisfaction. • Collaborate with other teams, such as Sales and Product Development, to ensure a seamless client experience. • Provide feedback and suggestions for improving our products, services, and support processes. • Overcommunicate via Salesforce ticketing system internally.
Requirements
• Proven experience in a customer support or client-facing role. • Excellent communication skills, both written and verbal. • Strong problem-solving abilities and attention to detail. • Ability to work independently and as part of a team. • Ability to learn and use Salesforce software and other support tools. • Ability to learn the product, processes, and engineering sectors. • Positive attitude and a passion for helping clients succeed.
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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