Account Manager

September 26

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Chainstack 🛠️💙

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Blockchain • Managed services • PaaS • Cloud • API

51 - 200

🔥 Funding within the last year

💰 $6M Venture Round on 2024-05

Description

• Responsible for generating account expansions through upselling and cross-selling the various products that we have to our current customers • Evaluating customer health and determining corrective action (if necessary), as well as ensuring the adoption of Chainstack solutions through execution of the Chainstack customer success process • Maintain regular touchpoints including regular checkup calls and quarterly business reviews to understand customers’ desired outcomes and success gaps, and align them with the necessary resources to achieve them • Building trusted relationships with key stakeholders within customer organizations to generate proper levels of adoption, ensure renewals, and create new revenue opportunities • Capturing both business and technical outcomes achieved through the deployment of Chainstack and communicating these both internally and externally • Coordinating communications with required stakeholders on high priority issues and crucial support cases to resolve customer technical issues • Coordinating within the Chainstack team to bring the right resources at the right time to ensure customer adoption and success • Responsible for subscription renewals and failed payments • Conducting the research and verification of subscription renewal data, gathering pricing information, and following up, while seeking additional revenue opportunities • Working collaboratively with the Marketing team to build Customer testimonials, referrals, and case studies

Requirements

• 3+ years Post Sales Customer Facing experience –Technical Account Management/Sales Engineer is a must have • Interest and understanding of Web3 tech companies is a must have • Experience with blockchain is a plus • A proven track record of customer retention and growth through strong customer service • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level • Solid experience with CRM software (for example, HubSpot) and MS Office (particularly MS Excel) • Experience delivering customer-focused solutions to customer needs • Proven ability to juggle multiple customer success management projects at a time, while maintaining sharp attention to detail • Excellent listening, negotiation, and presentation abilities

Benefits

• Competitive salary in USD • Stock options • Bleeding-edge tech stack • Lack of bureaucracy • Flexible schedule