Technical Support Specialist

September 27

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Clari

WebsiteLinkedInAll Job Openings

Sales • Analytics • CRM • Data Science • Enterprise Software

501 - 1000

💰 $225M Series F on 2022-01

Description

• Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. • The Customer Solutions team works directly with our customers across the entire customer journey, from discovery through implementation to renewal and expansion. • We are looking to add a key member to our Technical Support Team, who will assist Clari + Groove customers and maintain response time SLA.

Requirements

• 1-2 years of experience working in a customer facing role where some technical troubleshooting was required • Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability • Passion for delivering an outstanding customer experience • A natural investigator who can demonstrate analysis, problem-solving, and troubleshooting skills • Passionate about working in a fast-paced, highly dynamic, client-centric environment • Detailed, organized, and results-oriented • Experience with Salesforce, Intercom, Jira, and Slack is a plus • Knowledge of Atlassian (Confluence) is a plus • Knowledge of JSON is a plus

Benefits

• Remote-first with opportunities to work and celebrate in person • Medical, dental, vision, short & long-term disability, Life insurance, and EAP • Mental health support provided by Modern Health • Pre-IPO stock options • Well-being and professional development stipends • Retirement 401(k) plan • 100% paid parental leave, plus fertility and family planning support provided by Maven • Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays • Focus on culture: Charitable giving match, plus in-person and virtual events