ClearView
ClearView is a company that specializes in enhancing contact center operations through real-time performance monitoring, gamification, and data-driven decision making. By providing user-friendly dashboards, ClearView enables contact center agents and managers to visualize and manage key performance indicators. The company's platform integrates disparate data sources into a single view, allowing for both individual and team-based competition and performance improvements. ClearView's solutions are designed to improve agent engagement, increase operational efficiency, and reduce turnover while achieving both performance objectives and employee satisfaction.
Work Force Management • Call Center Analytic Software • Call Center Monitoring Software • Performance Management • Employee Engagement
Strategic Account Manager
January 11
⛷️ Utah – Remote
💵 $60k - $65k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💰 Account Manager
🦅 H1B Visa Sponsor
ClearView
ClearView is a company that specializes in enhancing contact center operations through real-time performance monitoring, gamification, and data-driven decision making. By providing user-friendly dashboards, ClearView enables contact center agents and managers to visualize and manage key performance indicators. The company's platform integrates disparate data sources into a single view, allowing for both individual and team-based competition and performance improvements. ClearView's solutions are designed to improve agent engagement, increase operational efficiency, and reduce turnover while achieving both performance objectives and employee satisfaction.
Work Force Management • Call Center Analytic Software • Call Center Monitoring Software • Performance Management • Employee Engagement
📋 Description
• A Strategic Account Manager will build strong relationships with our clients and partners. • Deliver business outcomes with our suite of Performance Management products. • Interface with ClearView customers to increase product adoption, improve customer retention and upsell additional products. • Consulting with clients and partners on performance management best practices to meet business objectives. • Become a trusted advisor to client and partner teams by building strong relationships. • Manage relationships with all internal and external stakeholders post-sale. • Confidently and clearly communicate ClearView’s values to clients and partners.
🎯 Requirements
• Proven service or project delivery experience in an IT or SaaS environment. • Ability to manage multiple accounts and work streams concurrently without loss of quality or attention to detail. • Extremely strong commercial awareness, including the creation of business cases. • Detailed knowledge of contact center operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes. • Must be self-motivated and excel at problem solving solutions. • Proven relationship management experience, with the ability to communicate, present and influence stakeholders and sponsors within management levels. • Strong technical experience, especially pertaining to contact center operations.
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