Junior Customer Success Executive

March 1

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AERHE DEVELOPMENT FEDERATION

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AERHE DEVELOPMENT FEDERATION is a company focused on enhancing user-to-user engagement through its communication platform, CometChat. This all-in-one platform allows businesses to seamlessly integrate customized in-app messaging solutions, driving customer growth and improving engagement. The company offers various career opportunities in engineering, sales, customer success, and support across multiple locations, including Chennai and Mumbai, as well as remote positions.

11 - 50 employees

Founded 2023

🤝 B2B

🛍️ eCommerce

☁️ SaaS

📋 Description

• CometChat is looking to bring on a Jr. Customer Success Executive to deliver an exceptional experience across the post-sale customer journey. • Primary responsibility: Review failed payment activity and communicate with customers to avoid service disruption. • Review churn intent channels and communicate with customers. • Manage assigned post-sales activities within your book of business to ensure consistent client engagement. • Review accounts on a monthly basis and identify opportunities for upgrades. • Act as a go between for the customer to source answers to technical questions. • Join customer calls and answer customer emails as needed. • Bring a data-driven mindset to prioritize account health, customer satisfaction, and churn goals. • Identify and assist in developing processes that will scale and adapt to our evolving business. • Assist in project managing new-customer implementations. • Gain a deep understanding of customer use cases and the product.

🎯 Requirements

• 1+ year of work experience in Customer Success. • Ability to understand and communicate technical concepts and associated business value to customers. • Ability to prioritize, plan and deliver autonomously. • Ability to work effectively, independently and remotely. • Ability to stay proactive when it comes to your book of business. • Excellent written and verbal communication skills in English required. • Confidence in speaking with customers over email and in video calls required. • A solutions and team-oriented mindset whether working with customers or partnering internally to address an issue or solve for an opportunity. • Experience using the following applications: HubSpot, Slack, Zoom & Google Suite. • Resonate with our core values and the macro-effect chat has on an increasingly digital world.