Customer Success Manager, English - Spanish

5 days ago

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Landbot

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Landbot is a platform that enables users to create and manage chatbot experiences for their businesses. It offers resources like the Landbot Academy for learning, a community for discussion and feedback, and various tools and updates to enhance chatbot capabilities. Landbot also provides a knowledge base for troubleshooting and a product roadmap for users to stay informed about new updates. The company facilitates the creation of automated conversation flows to improve customer engagement and operational efficiency.

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 $8M Series A on 2021-01

📋 Description

• Planning, executing, and iterating Customer Retention strategies to ensure financial health. • Responding to incoming requests for assistance via email, chat, and video call from Managed Accounts. • Reporting customer feedback/issues to departments such as Product, Finance Sales, and Support to ensure alignment and coordination in delivering exceptional customer experiences. • Customer Onboarding: Guide new customers through the onboarding process, helping them set up and customize their Landbot experience to align with their specific needs and goals. • Customer Engagement: Regularly engage with customers to understand their business objectives and challenges, ensuring they are fully utilizing Landbot's features and capabilities. • Retention and Growth: Monitor customer health metrics and proactively address any potential issues that could affect satisfaction, retention, or growth. • Product Adoption: Proactively drive the adoption of new features and best practices, ensuring customers are leveraging Landbot to its full potential. • Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations, acting as a trusted advisor and advocate for their success. • Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional features, services, or plans that can further enhance the customer's experience and success with Landbot. • Reporting and Analysis: Provide regular reports on customer engagement, success metrics, and areas for improvement to internal teams and leadership.

🎯 Requirements

• A customer-first, positive and energetic attitude; • Technology and SaaS experience; • Knowledge and passion for no-code technology and infrastructure; • Expertise at facilitating an account management review with multiple stakeholders including technical stakeholders (PMs, Admins, Ops managers) and executive leaders; • Capacity to work independently and use appropriate judgement in decision-making with a results-driven orientation; • Excellent live presentation skills with an excitement and drive to facilitate multiple customer meetings, demos and negotiations on a daily basis; • Excellent written communication skills with a clear process for proactively nurturing and adding value to customers through email and calls; • Excellent problem-solving, project management and analytical thinking skills; • Deep understanding of the main startup metrics/KPIs. Knowledge of Customer Success metrics is important. • Fluency in English & Spanish; • Eligibility to work in Spain.

🏖️ Benefits

• Hybrid culture or full remote (or both!) • Great company culture, we have a young, upbeat, and international work environment. • Flexible schedule. • Open vacation policy and flexible holidays so you can take time off when you need it. • Training budget 📚 📖 • Ticket transport 🚋 • 26 days of paid vacation (23 regular days + December 24th & 31st) • One day for your birthday 🎂 • English & Spanish lessons 🇬🇧 🇪🇸 • Flex compensation with Cobee 💸💸 for employees residing in Spain. • Team building activities 🎳🍻🍕 • Referral Bonus if you bring other talented people like you.