Customer Success Manager, English - Spanish

2 days ago

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Landbot

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💰 $8M Series A on 2021-01

Description

• Landbot is the most powerful no-code chatbot builder. • Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time. • The role focuses on guaranteeing customer success and retention through effective management and relationship building. • Responsibilities include onboarding customers, driving product adoption, and monitoring customer health metrics. • Requires excellent communication skills and the ability to engage multiple stakeholders.

Requirements

• A customer-first, positive and energetic attitude; • Technology and SaaS experience ; • Knowledge and passion for no-code technology and infrastructure; • Expertise at facilitating an account management review with multiple stakeholders including technical stakeholders (PMs, Admins, Ops managers) and executive leaders; • Capacity to work independently and use appropriate judgement in decision-making with a results-driven orientation; • Excellent live presentation skills with an excitement and drive to facilitate multiple customer meetings, demos and negotiations on a daily basis; • Excellent written communication skills with a clear process for proactively nurturing and adding value to customers through email and calls; • Excellent problem-solving, project management and analytical thinking skills; • Deep understanding of the main startup metrics/KPIs . • Knowledge of Customer Success metrics is important. • Fluency in English & Spanish ; • Eligibility to work in Spain . • Technical knowledge and a genuine interest in AI products and Meta suite is a plus.

Benefits

• Hybrid culture or full remote (or both!). • Great company culture, we have a young, upbeat, and international work environment. • Flexible schedule. • Open vacation policy and flexible holidays so you can take time off when you need it. • Training budget 📚 📖 • Ticket transport 🚋 • 26 days of paid vacation (23 regular days + December 24th & 31st ) • + One day for your birthday 🎂 • English & Spanish lessons 🇬🇧 🇪🇸 • Flex compensation with Cobee 💸💸 for employees residing in Spain. • Team building activities 🎳🍻🍕 • Referral Bonus if you bring other talented people like you.