Senior Solution Architect - Pre-Sales - Customer Experience

December 30, 2024

🇺🇸 United States – Remote

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $109.7k - $164.6k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

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Concentrix

WebsiteLinkedInAll Job Openings

Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

Description

• Senior Solution Architect/Pre-Sales focused on contact center automation solutions • Collaborate with Sales Representatives to identify suitable solutions • Develop solution approaches with timelines, ROI models, and presentation materials • Engage in pricing strategy discussions to secure necessary approvals • Identify and resolve issues affecting solutions and timelines

Requirements

• Bachelor's degree or 8+ years in consulting, user-centered design, customer experience, etc. • Expertise with bots, self-service apps, and communication channels • Excellent verbal and written communication skills • Advanced proficiency in Microsoft Office • Strong project organization and prioritization skills • Initiative, ownership, and focus on continuous improvement • Professional customer service orientation and demeanor • Solid understanding of business operations and industry • Ability to comprehend, analyze, and interpret complex information

Benefits

• medical, dental, and vision insurance • comprehensive employee assistance program • 401(k) retirement plan • paid time off and holidays