EHR Support Analyst - Tier 1

4 days ago

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💰 Venture Round on 2020-09

Description

• The support analyst team is Office Practicum's most customer focused team. • Respond to incoming client inquiries via telephone, chat, and email. • Research and resolve client issues and requests. • Explain complex issues in appealingly simple terms. • Manage case backlog and meet commitments to clients. • Escalate tickets properly. • Utilize critical thinking, root cause analysis, and problem solving skills.

Requirements

• Previous customer service position, requiring a technology component to perform duties. • EHR experience (preferred) • RCM / Medical Billing experience (preferred)

Benefits

• Medical, Prescription, Vision, and Dental Insurance • Life Insurance • 401(k) with company match • Paid Time Off, Holidays, and Volunteer Hours • Company Wellness Program • Employee Assistance Program • Short and Long Term Disability Insurance • Pet Insurance • Tuition Assistance Program • Employee Recognition Program