EHR Support Analyst - Tier 1

December 6

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Hosted phone systems • VOIP • Metropolitan networks • Smart Security • IoT

51 - 200 employees

📡 Telecommunications

🚗 Transport

🌍 Social Impact

💰 Venture Round on 2020-09

Description

• The support analyst team is Office Practicum's most customer focused team • Team members need to have a passion for client service and enjoy troubleshooting • This is a frontline client-focused position • Team members will be responding to incoming questions, requests, and concerns from Office Practicum clients • 80% of work is performed via real-time/live conversations with clients via telephone and chat • Utilize critical thinking, root cause analysis, and problem solving skills to address client issues in the most efficient way possible

Requirements

• A Bachelor Degree is preferred, but not required to be successful • Previous customer service position, requiring a technology component to perform duties • EHR experience (preferred) • RCM / Medical Billing experience (preferred)

Benefits

• Medical, Prescription, Vision, and Dental Insurance • Life Insurance • 401(k) with company match • Paid Time Off, Holidays, and Volunteer Hours • Company Wellness Program • Employee Assistance Program • Short and Long Term Disability Insurance • Pet Insurance • Tuition Assistance Program • Employee Recognition Program