West Coast Account Manager

September 17

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Consea Group

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Description

• The West Coast Retail Manager has the primary responsibility to drive retail performance within their designated region. • Through consistent planning and execution, they ensure all spaces in their region deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results. • Delivers on portfolio goals & targets. • Drives optimal productivity & customer outcomes through diligent management of portfolio scheduling. • Partners with Training & Performance to grow team capability in line with portfolio & business goals. • Holds self & others accountable to consistently deliver a positive customer experience. • Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio. • Plans & conducts regular & purposeful store visits. • Optimizes inventory management, proactively seizes opportunities & mitigates risk. • Partners with marketing & VM & puts forward recommendations to deliver on brand strategy. • Stays up to date with company's positioning in the marketplace, shares insights & proposes appropriate actions across their portfolio. • Understand and drive best practices in retail KPI measurement and reporting in the company, ensuring alignment with the company’s vision and business model. • Support with routine reporting including the monthly management report, Quarterly Business reviews, etc. • Create ad-hoc analyses as needed, including but not limited to Business Plans, New Market Strategic Plans, etc.

Requirements

• Proven experience in the lighting industry: The candidate must have a background in the lighting industry, with a deep understanding of lighting products, technologies, and market trends. • 4-5 years’ experience in area management within the customer service environment. • Prior experience with managing and driving retail results with independent and specialty retailers. • Proven ability to analyze performance and take appropriate responsive actions. • Excellent commercial acumen, and ability to review market performance and collaborate on improvement strategies and tactics. • Excellent organizational skills and a demonstrated ability to multi-task and manage varying stakeholders’ requirements. • Flexibility to travel throughout your region. • This role will also generate analyses and insights to further drive growth expansion initiatives within the region. • Provide analytical support to Head Office during strategic planning, strategic delivery, and other business-critical projects.