Customer Success Manager

November 1

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Cority

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Occupational Health Software • Safety Management Software • Industrial Hygiene Software • Environmental Management Software • Ergonomics Software

201 - 500

Description

• Cority is the global enterprise EHS software provider creating industry-leading technology. • For over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity. • The company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. • At Cority, we keep abreast of the changing labour market to ensure that our employees are paid based fairly and equitably based on their skills. • Job enrichment, employee development and career planning are our priority. • We are currently looking for a dynamic and motivated individual to join the Cority team. • The Customer Success Manager is responsible for the customer’s overall health, managing the customer success journey and fostering ongoing adoption.

Requirements

• 3-5 years of Customer Success Management / Account Management experience at B2B SaaS company. • Strong client-facing skills including communication skills, expectation management, information management and presentation skills. • Strong problem-solving skills and ability to be resourceful when assisting customers. • High attention to detail and organization skills. Willing to juggle many things at once and prioritize effectively. • Take ownership over his/her work and customers and be accountable for their success. • Creative problem solver who can think strategically on the fly. • Able to build rapport with customers, drive them towards desired actions, and challenge them when appropriate. • Ability to quickly learn new solutions and technology. • Proven track record of working in a fast paced, agile work environment will be given preference. • Post-Secondary Education in a related field (Business, Software Development, Health and Safety, Information Technology, etc.).Travel to client sites and other meetings as required

Benefits

• Competitive health benefits • Dental plans • Fitness allowance • Health care spending account • Retirement savings plan • Work from home • Subsidized internet