Customer Success Manager

April 2

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Coverflex

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Coverflex is a company that offers a fully remote work environment with a strong emphasis on building a unique and diverse team culture. They provide a range of employee benefits including health insurance, competitive compensation with stock options, and significant budgets for personal and professional development. Coverflex also focuses on transparency, integrity, and maintaining a positive work-life balance, offering generous time off policies and remote work budgets. They are recognized as a top employer and are committed to equal opportunity employment.

51 - 200 employees

👥 HR Tech

🏢 Enterprise

🧘 Wellness

💰 Series A on 2023-02

📋 Description

• Be the primary point of contact for customers during and post onboarding, ensuring long-term adoption, engagement, and success with the Coverflex platform. • Become a trusted advisor and product expert, helping companies maximize the value of their compensation packages and flexible benefits. • Build strong relationships with key stakeholders, understanding their goals and proactively identifying ways Coverflex can support their success. • Monitor customer health and engagement, identifying risks, opportunities, and churn signals to drive retention and satisfaction. • Conduct customer training sessions and webinars, ensuring clients understand best practices and get the most out of the platform. • Partner with Sales, Support, and Product teams to ensure a seamless customer experience, advocate for customer needs, and provide feedback on product improvements. • Proactively identify and address customer challenges, offering solutions that enhance satisfaction and long-term loyalty. • Create and maintain educational content, FAQs, and Help Center articles to empower customers with self-service resources. • Act as a bridge between customers and internal teams, escalating feature requests and product bugs to ensure customer feedback informs our roadmap. • Analyze customer data and feedback to continuously improve retention, upsell opportunities, and overall customer experience.

🎯 Requirements

• 3+ years of experience in Customer Success, Customer Support, or a similar role, ideally in a B2B or SaaS environment. • Native in Spanish and fluent in English (Spanish for customer interactions and English for internal communication). • Strong communication skills, both written and verbal, and effective engagement with customers. • Proactive problem-solver, committed to delivering high-quality support and ensuring customer satisfaction. • Technical proficiency and/or the ability to quickly learn and understand software products. • Ability to conduct webinars, create clear documentation, and develop customer-facing materials to enhance user adoption. • Self-motivated, highly organized, and comfortable multitasking in a fast-paced environment. • Collaborative team player with a strong customer-centric mindset. • Experience with Customer Success tools such as HubSpot, Vitally, Zendesk, or similar platforms.

🏖️ Benefits

• Unique Culture: A team committed to creating a strong and unique culture that celebrates diversity (and weirdness). • Fully Remote: A fully remote structure with on-site get-togethers at least twice a year + 1000€/year Remote Work budget. • Compensation: Competitive and flexible compensation, including stock options to really own our success. • Workstation & Onboarding Budget: A MacBook and a 500€ onboarding budget to improve your workstation. • Health Insurance: Health Insurance plans, with the option to add family members and update conditions (depending on country). • Time Off: 25 day paid vacation days + 3 caring days per year to work on side projects that support causes with a positive impact on our society. • Keep Learning: 1000€/year budget for your personal and professional development: to buy books, take classes, attend conferences, etc. • Family Friendly: 15 additional paid days on top of the legal maximum Parental Leave. Your birthday + kids’ birthday off.