Manager - Technical Account Management

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CrowdStrike

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Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000

Description

• Lead a team of talented Technical Account Managers in the APJ region • Ensure customers are well protected and empowered to stop breaches • Develop, build and retain a technical team in a growing company • Understand customer challenges and drive their success • Partner with sales team for shared vision execution • Innovate and provide excellent Premium Support service • Coach and mentor team members • Follow up on CSAT survey results and identify improvement areas • Maintain control of escalated case resolutions • Participate in strategic planning sessions

Requirements

• Experience in people management position, ideally in customer support / customer success • Bachelor’s Degree in computer science or relevant work experience • Technical understanding of endpoint protection technologies • Motivated with excellent organizational skills • Self-starter with ability to work independently, but also manage expectations of both customers, employees, and peers • Strong communicator - written, verbal and presentation • Strong problem-solving skills with ability to implement systematic approaches to scale within a fast-paced environment • An aptitude for understanding how technology products and solutions solve business problems • Experience as a successful Technical Account Manager / Customer Success Manager with a track record of exceeding customers’ expectations • Demonstrated experience working with Sales organizations and product teams • A demonstrated ability to manage professional level employees • Ability to foster a positive work environment and attitude • Excellent written and oral communicator, with presentation skills and ability to engage at a variety of audience levels, to include being able to interact with senior executive stakeholders • Ability to work remotely and able and willing to travel on short notice, up to 25% of the time • Travel as needed

Benefits

• Remote-first culture • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries • Competitive vacation and flexible working arrangements • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Access to CrowdStrike University, LinkedIn Learning and Jhanna Offices with stocked kitchens when you need to fuel innovation and collaboration • Birthday time-off in your local country • Work with people who are passionate in our mission and Great Place to Work certified across the globe