Business Development Associate

3 days ago

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

Business Support Solutions • Revenue Management • Customer Experience • Digital Transformation • Managed Services

5001 - 10000 employees

Founded 1982

📋 Description

• Identify and help to develop strategic relationships with partners or potential customers. • Partner with sales and marketing teams to implement effective outbound campaigns and align with industry go-to-market strategies. • Drive pipeline growth by following up on inbound campaigns and leads. • Conduct market research for existing and prospective clients. • Coordinate appointments, meetings, and calls through cold outreach between customers Sales Directors. • Assist in the development of a strong pipeline of new business opportunities through direct or indirect customer contact and prospecting. • Leverage phone/email for prospecting with key metrics around setting qualified first sales interactions and next step calls leading to proposals/pipeline. • Collaboratively solve deal-level challenges to increase overall revenue and sales bookings.

🎯 Requirements

• Bachelor's degree in business, technology, related field, or equivalent experience • 1+ years of sales experience selling or equivalent experience • Gain in-depth knowledge of CSG's CX technologies, territories, accounts, competitors, industry trends, and more • Enthusiasm and energy around solving client and end customer challenges, and a desire to leave things better than you found them • Understand and fulfil weekly, monthly and quarterly key performance metrics • A proven ability to generate sales opportunities and build pipeline that drives revenue growth. • Strong communication, negotiation, and interpersonal skills, with a collaborative team mindset. • Excellent organizational and time management skills. • A goal-oriented, driven approach—able to achieve individual targets while contributing to team success. • Experience with cold outreach across multiple channels, including phone, email, social media, and mailer campaigns.

🏖️ Benefits

• Work from Home • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more!