Senior Account Manager

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Perseus Group, Constellation Software

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Description

• The Senior Account Manager plays a critical role in managing and nurturing relationships with key customers. • This role is responsible for being the primary point of contact for customer communication, managing multiple accounts, and ensuring that customer needs are met by overseeing ticket management, release testing, and handling the Estimate/Quote/PO/Enhancement/Invoice processes. • The Senior Account Manager will collaborate closely with other Account Managers and internal teams to resolve customer issues and drive customer satisfaction.

Requirements

• Bachelor’s degree in business, technology, or related field, or equivalent work experience. • A minimum of 5 years in a customer-facing role with account management experience. • Familiarity with SQL or other database querying skills is a plus.

Benefits

• Full time employees will be eligible for enrollment in a wide range of choices of benefits • including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match). • Time off (US Only): The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.