Account Executive - East

December 2, 2024

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Cyara

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Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing

201 - 500 employees

Founded 2011

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2022-01

📋 Description

• Cyara is the world’s leading Automated CX Assurance Platform provider. • Helping brands deliver better CX with less effort, cost, and risk. • Supports the entire CX software development lifecycle. • Ensuring flawless customer journeys across voice and digital channels. • Trusted to deliver customer smiles at scale.

🎯 Requirements

• 3+ years proven SaaS sales experience. • Professional demeanour with a positive attitude, focusing on problem-solving and "How can I" rather than dwelling on challenges. • Collaboration with colleagues globally, proactively contributing to the success of both your immediate team and the larger organization. • Commitment to fostering a collaborative environment and working together to achieve team goals. • Solid technical acumen in order to add value to customer discussions and translate product strengths into business benefits • Proven track record in closing deals • Strong time management skills and high degree of self-motivation. • Strong work ethic with a desire to drive for results. • Deep commercial awareness and successful business management track record • Demonstrated experience of selling to high-value contracts involving multiple decision makers • Experienced background in developing and managing commercial relationships • Excellent presentation skills • Must be highly organized, resilient & motivated to sell • Proficient in CRM tools, ie. Hubspot, Salesforce or other.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Flexible Spending Accounts • Flexible work schedules and remote first environment • Unlimited Time Off in addition to paid holidays • Life and disability programs • 401(k) matching program