Customer Success Manager

November 8

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D2L

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eLearning • accessibility • online courses • webcasting • mobile learning

1001 - 5000

💰 $85M Series B on 2014-08

Description

•D2L is a cloud company modernizing education and building the Future of Work. •New models of teaching and learning enable a personalized, student-centric experience. •D2L is transforming the way the world learns by providing the next generation learning environment and solutions. •As Customer Success Manager, drive customer success with North American Higher Education customers.

Requirements

•3+ years experience in Customer Success, Account Management or related roles •Ability to build strong relationships and quickly establish credibility and rapport with senior level and C-suite executives •Experience establishing joint strategic goals with customers and measuring progress and outcomes •Ability to collaborate cross-functionally across multiple internal and external teams •High energy level, demonstrated drive to succeed, and a sense of urgency •Excellent communication and analytical skills •Experience within a fast paced, growth organization is ideal •Experience working in education technology or knowledge of business drivers for Higher Education is plus •Ability to travel approximately 30% of the time to customer locations •Bachelor’s degree required and/or equivalent experience.

Benefits

•Impactful work transforming the way the world learns •Flexible work arrangements •Learning and Growth opportunities •Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program •2 Paid Days off for Catch the Wave related activities like exams or final assignments •Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) •Retirement planning •2 Paid Volunteer Days •Competitive Benefits Package •Home Internet Reimbursements •Employee Referral Program •Wellness Reimbursement •Employee Recognition •Social Events •Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.