Enterprise Customer Success Manager
November 2
Description
• At Vidyard, we make life easier for sellers, marketers and corporate communicators. • Our video messaging tools, digital sales room platform, and other products are used by Microsoft, LinkedIn, and thousands of other companies. • We’re passionate about elevating our customers, our teammates, our communities, and ourselves. • We are seeking an experienced Enterprise Customer Success Manager to join our team. • In this role, you will own and manage a portfolio of high-value, complex customers, ensuring they receive maximum value from Vidyard’s offerings. • You’ll proactively engage with customers, collaborate with account management, and build influential relationships across diverse stakeholders. • You’ll act as a trusted advisor, advocate for product improvements, and drive customer engagement at the highest level.
Requirements
• 5+ years of experience in customer-facing account management roles, with a proven track record of success in managing complex, enterprise-level accounts. • Experience in sales or sales development. • Previous experience in a B2B SaaS environment. • Experience developing high-value, multi-threaded relationships to drive retention and growth. • Strong problem-solving, negotiation, and commercial skills. • A high degree of resourcefulness, flexibility, and adaptability in fast-paced environments. • Excellent verbal, written, and interpersonal communication skills with the ability to lead data-driven discussions around business needs, organizational goals, and solutions with customers at all levels. • A passion for learning quickly in a fast-paced, often ambiguous environment.
Benefits
• Competitive pay • Comprehensive, flexible benefits on day one* • Wellness allowance to spend on what's important to you • Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life • Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage* • Allowance to support your ongoing growth and development • Parental leave top-up • Paid volunteer hours • Employee resource groups to empower and drive change at Vidyard and in our communities • RRSP match* • Stock options • Flexible holiday program • Home office stipend • Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all. Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.
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