Enterprise Customer Success Manager

November 6

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Description

• Manage the customer life cycle for our largest customers • Responsible for key metrics such as Customer Health, Retention, and Expansion • Become a trusted partner to customers to help achieve their goals • Engage as a mentor across the wider Customer Success team • Serve as a key voice of our Enterprise customers • Maintain impeccable records in Customer Success software • Actively engage with customers to assess priorities and promote Roomvo Platform • Advocate for customers within the organization

Requirements

• 3 years of experience in a Customer Success or Account Management role • Direct experience working with Enterprise customers • Quickly learn and prioritize technically complex processes • Comfortable engaging C-suite executives • Manage tight deadlines • Comfortable in Google Workspace and Salesforce • Clear communication skills, both written and verbal • Experience in a SaaS a plus • Bonus asset: Fluency in a second language

Benefits

• Work anywhere in the world for up to 3 months! • Generous time off • Parental leave program • Work-from-home stipend • Birthday (and company birthday) is a day off!