Senior Customer Success Manager

September 26

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Datavant

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201 - 500

💰 $40M Series B on 2020-10

Description

• Datavant is a data logistics company for healthcare enabling secure data movement. • Step onto a highly collaborative, remote-first team making transformative changes in healthcare. • CSMs collaborate closely with customers throughout project lifespans, managing support and education.

Requirements

• 5+ years of customer success or account management/project management experience in a SaaS or software company • Ability to handle complex accounts with 100’s of integrations from relationship to execution. • Extremely organized and detail-oriented with an exceptional ability to handle multiple client projects simultaneously, including systematic follow up and responsiveness to client requests • Technical aptitude and ability to learn software programs (Clickup, Slack, Teams) • Have, or be willing to learn, basic technical skills in SQL and connecting to APIs to confidently discuss technical terms • Have, or be willing to learn basic healthcare terminology • Excellent communication and interpersonal skills • Flexible approach, able to operate effectively with uncertainty and change • Driven, self-motivated, enthusiastic and with a “can do” attitude

Benefits

• Equal Employment Opportunity employer • Voluntary demographic questions at the end of the application