Enterprise Customer Success Manager

13 hours ago

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Deepgram

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Speech Search • Transcription • Speech Recognition • Audio Understanding • Speech Analytics

51 - 200

💰 $47M Series B on 2022-11

Description

• Develop a deep understanding of customers' business needs and growth trajectories • Build and maintain Success Plans for ongoing alignment • Utilize customer insights to manage contract renewals and identify opportunities for expansion • Influence product and service improvements based on customer feedback • Maintain technical understanding of Deepgram’s solutions

Requirements

• Demonstrated success driving outcomes and delivering value • Demonstrated success in managing the renewal process and upselling enterprise customers, particularly with technical products • A strong technical aptitude • Ability to communicate complex technical concepts with developers and marketers alike • Strong analytical skills with the ability to translate complex data into insights • A customer-focused mindset, with a strong commitment to ensuring the success of Deepgram’s enterprise-level customers • A proactive and strategic approach to building and maintaining strong customer relationships. • Exceptional communication skills internally and externally

Benefits

• Offers Equity • Offers Bonus