Customer Support Representative

3 days ago

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DeepScribe

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💰 $30M Series A on 2022-01

Description

•You’ll be the primary point of contact for our customers, where you’ll answer their questions, diagnose problems, and respond to queries about the product. •You’ll interface with customers by telephone, email, and in-App messaging systems depending on the escalation. •Responsible for providing world-class customer service. •Support customers through workflow concerns, app functionality, troubleshooting, bug identification, EHR integration, and more. •Partner and work cross-functionally (e.g. CS, billing, Product, Engineering, Sales). •Make an impact not only for the customers, but also for internal stakeholders, bringing to attention patterns of customer concerns and needs.

Requirements

•You’re passionate about supporting customers and providing a memorable experience •You see problem resolution as an opportunity to shine and create a satisfied customer •You enjoy being the front line of support for customers, answering questions, diagnosing technical issues, and solving problems with a smile •You’re a strong communicator, both written and verbally •You’re familiar with identifying bugs, and working with various stakeholders to find workaround and resolve issues successfully •You’re proactive and anticipate issues and inefficiencies, rather than reacting to things that have snowballed

Benefits

•Meaningful equity stake in the company •Flexible PTO •Work from home stipend •Medical, Dental, Vision, 401K and other benefits are also offered