Director - CX Strategy
November 22
Description
• Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. • Join a team of talented marketers who help clients achieve business goals. • Be a trusted advisor to clients and Merkle account teams. • Thrive in analytic and creative thinking to solve client problems. • Develop strategic omni-channel marketing plans and relationships with key clients. • Deliver meaningful client value through best-practice solutions and original thinking. • Collaborate with team leadership to execute plans based on key data points.
Requirements
• Bachelor’s Degree required • 8-12 years’ experience in data driven marketing – specifically CRM, email, online/offline media • 3-5+ years working in an agency or consulting firm • Proven experience in developing solutions to support the sale of new services to clients • Hands-on skills using data and research to drive decisions –proficiency in Excel and research tools a plus • Strong writing, presentation and client facing communication skills • Experience translating data analysis into actionable marketing recommendations and presentations – proficiency in PowerPoint is a must • Attention to detail and the ability to incorporate internal and external feedback on an iterative basis • Superior multi-tasking, networking, time management and inter-personal skills • Self-starter high intellectual curiosity, drive, determination, and persuasion skills • Comfort and experience working within a highly matrixed organization in roles with a wide degree of latitude • Average 20%-30% travel (contingent on comfort level of client)
Benefits
• Work remotely from home or from one of our many offices within the continental US • Flexible Vacation Policy • Generous Medical, Dental and Vision Coverage • 401k with company match • 22 US paid holidays • Career development and learning opportunities • Inclusive work culture and focus on DEI
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